FAQ's

Covid

Who should get tested for COVID-19?

As per the guidelines, if you develop any acute onset of fever and symptoms of respiratory illness such as cough or shortness of breath, you should visit your nearest health facility. The doctor will decide if you need to be tested for 2019 – Novel Coronavirus (SARS-CoV-2), depending upon your history of travel to the affected countries or contact with any suspected patients.

All asymptomatic individuals who have undertaken international travel in the last 14 days:

They should be tested only if they become symptomatic (fever, cough, difficulty in breathing).

All family members living with a confirmed case should be home quarantined.

All symptomatic contacts of laboratory confirmed cases.

All symptomatic health care workers.

All hospitalized patients with Severe Acute Respiratory Illness (fever & cough and/or shortness of breath).

Asymptomatic direct and high-risk contacts of a confirmed case should be tested once between day 5 and day 14 of coming in his/her contact.

Direct and high-risk contact include those who live in the same household with a confirmed case and healthcare workers who have examined a confirmed case without adequate protection as per WHO recommendations.

What are the documents required for COVID–19 testing?

You are required to submit the following two documents which are mandated by the Government of India. Without these documents, the testing for 2019-Novel Coronavirus (SARS-CoV-2) is not allowed.

  1. Referring Doctor’s signed prescription
  2. Government Photo ID proof (Aadhaar card/ Voter Id/ Driving license/Passport) to validate/ record the current address and contact details of the suspected patient.

How do I interpret my report?

You are advised to visit your referring doctor with the report for the final interpretation.

How do I access my report?

Once we register your sample in our system, you will receive a login ID and password through SMS. You can access your report by visiting our website http://www.exultdiagnostics.com and login with this ID and password. In case you find any difficulty in retrieving your report, you may reach out to us at 033-4001-5433.

By when can I get my report?

Once your sample reaches our lab, we will share the report with you within a timeframe of 48 hours. This will also be subject to the Rules and Regulations as stated by the Government.*

What are the guidelines to share the test reports with the Government?

To comply with the Government norms and help them in maintaining COVID-19 patient data, we share all the patient reports with the defined government bodies through an online portal created by Indian Council of Medical Research (ICMR).

If I have symptoms and my doctor prescribes the COVID–19 test, should I also get my family tested?

As per the ICMR guidelines (20-03-20), Asymptomatic direct and high-risk contacts of a confirmed case should be tested once between day 5 and day 14 of coming in his/her contact. Direct and high-risk contacts include those who live in the same household with a confirmed case and healthcare workers who have examined a confirmed case without adequate protection as per WHO recommendations. To get tested, your family members need to be referred by the doctor and must have a valid prescription with them.

How can I book the COVID–19 test?

To book the COVID–19 test, you can visit our website http://www.exultdiagnostics.com and provide us with your details by filling up a small form. Our health experts will immediately contact you and schedule the sample collection from your home, post confirming the availability of a valid doctor’s prescription. You may also schedule a home sample collection by calling us at 033-4001-5433.

How can I provide feedback to Exult Diagnostics?

You can provide feedback to Pathkind Labs with any of the below mentioned options –

  1. Reach out to our Customer Care Team at our Toll Free Number – 033-4001-5433
  2. Our Website also have a dedicated link for your valuable FeedbackYou can evan drop us an email with your detailed feedback at our email id – admin@exultcares.com

Can I Get Phlebotomist number at time of booking Home Collection?

As the schedule for phlebotomist is dynamic assigned through back end system. So it is difficult to provide specific number. However, the person who gets the collection assigned by the system will call you before coming. Be assured all our phlebotomists are well trained and qualified in sample collection, so quality and experience will always be excellent.

Can I get local number for queries pertaining to our test and reports?

To serve our customers better and provide standardized WOW experience, we have kept our customer service centralized. You can contact us anytime 10 Am To 5 PM and we will be more than happy to serve your needs.

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